We want to put things right if we get something wrong. This is how to complain and what happens next.
1. How to complain
- Open a support ticket in your client area and choose "Complaint" in the subject, or
- email [email protected], or
- write to Hostingoor, [Registered office address].
Please tell us your name, account email, the Service concerned, what went wrong and what you would like us to do.
2. What happens next
- We acknowledge your complaint within 2 working days.
- A manager investigates and replies in full within 10 working days. If we need longer, we will tell you why and when to expect an answer.
- If you are not satisfied with our reply, ask for it to be reviewed by a director, who will reply within a further 10 working days.
3. If you are still not satisfied
- Complaints about personal data can be made to the Information Commissioner's Office at ico.org.uk.
- Complaints about a .uk domain name can be raised with Nominet.
- Consumers can get free advice from Citizens Advice and may take a claim to the courts.